Users feedback report around GCS software investigation

Users feedback report around GCS software

Hello, everyone.

As many of you already know we are putting a strong effort on investigating possible improvements that could be done on Ground Control Stations interfaces. We would like to thank everyone who spared some time helping us with our 1st round survey (results can be seen on the link below).

1st Round - GCS Users Feedback 

By now, we prepared a 2nd round survey that aims to refine the results and gather more feedbacks and insights from the community. The new survey is on the link below.

2nd Round – Ground Control Stations – Detailed usage

We are extremely happy to share the results with the community, but we really need your help to spread the survey and gather as many user responses we can. So please, share the link with the world.


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Comment by Joseph Douglas on September 30, 2015 at 11:42am

This looks like a great report!  My only qualm is the sample size.  If we could expand, that would be awesome! 

Comment by Beatriz Palmeiro on September 30, 2015 at 11:52am

@joseph Thanks for commenting. It's the idea, to go further on this investigation and we hope more people could share information with us. Soon we will post another survey.

Comment by Mark Jacobsen on September 30, 2015 at 4:39pm

I greatly appreciate this effort, as I think human factors engineering hasn't traditionally received enough attention in this ecosystem. Improving ground station interfaces could go a long way in minimizing confusion, engineering out human error, and improving the reliability and safety of UAV operations. Gathering data on user experiences is a great place to start in improving those interfaces. I do hope more people will choose to participate in future surveys. Thanks again for your effort!

Comment by Ben on September 30, 2015 at 5:49pm

Nice report, I can imagine it took a lot of time to prepare, thanks for that !

One thing I find confusing is that the report doesn't really compare different GCS systems. It looks like the goal is to find common issues for all GCS, which is fine.

But in the end it mainly cites specific user quotes about specific GCS without explaining which GCS was targeted. So we have to assume that the specific quote was actually true for all GCS, or guess which GCS was discussed :

“Software dont make what you think.”

“Proprietary software from now defunct company.”

“Poor camera planning, does not estimate the number of pictures needed for required overlap very well, especially side to side.”

“Hit auto by accident, causing quad to fly away, used RTL to recover.”

Maybe a larger user sample, and a table showing the 'score' on different criterias for different GCS would be also interesting. Then if the data shows pattern such as "all GCS have a bad usability score" then it can be a very useful feedback for GCS designers.

I'm probably too curious, but was the report sponsored by Intel ? Are you (or Intel) going to develop a new GCS concept ?

Thank you !

Comment by Rui Costa on October 1, 2015 at 2:37am

Hi, Good report. Thank you for share it.

Comment by Beatriz Palmeiro on October 1, 2015 at 9:51am

@mark Thanks for the feedback. We hope too. Could you help us on that?

@ben About Intel... we are investigating improvements that could be done on GCS interfaces and UX in general. We are planning another online survey, so we can add your feedback on that. Thanks!


Comment by Luis Vale Gonçalves on October 2, 2015 at 4:24pm

Olá Beatriz.

Count me in for a further survey. IMHO we are still looking at UX that aren't (yet) too user centric but more geek centric. That is also a problem related to the Flight Controller and its origin.

but good work with this first survey.

Comment by Beatriz Palmeiro on October 8, 2015 at 2:32am

@luis Thanks a lot! for sure we will count with you. Yesterday we post a second round survey, so if you could answer and spread the word will be very helpful. Thanks a gain.

Comment by Beatriz Palmeiro on October 8, 2015 at 6:36am

@all, I’ve updated the post including the next step of our research.
Please, share it with anyone who could contribute and let’s find more interesting things together. ;)

Comment by Karthik Desai on April 13, 2016 at 4:02am

Hey so any updates on this? :) been a while!


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