Comments

• Craig P. October 5, 2015 at 11:13am

  @Dennis,

  I think its safe to say that if there is one thing 3DR is good at its being untruthful (which is rather sad really), and they're also highly skilled (depending on how look at it) at continuously making false claims...Hope you finally get your Solo/Gimbal someday soon!
• Dennis Masel October 5, 2015 at 5:16am

  I cancelled my entire order (Solo and Gimbal) with DSLRPros, a week ago, today and then ordered the items directly from 3DR, directly (the same day).  As of this morning, my account at DSLRPros shows that it is "on hold" and the 3DR order charged my credit card and the shipping is still "Processing".

  DSLRPros said it would take 1 - 2 weeks to have the refund show up on my credit card.  I hope so, because, so far, I have invested over $2800 in a Drone system without anything to show, except for the credit card bills.

  Even though, I was told (see comment below on 9/26 at 2:05) that my order would be shipped within 24 - 48 hours, I am still in "Shipping Processing".

  This Wednesday will be 12 weeks from my original order date.  I highly doubt I will see the order received before that date. (but maybe the original refund will show up). 
• 3D Robotics

  Vu Tran September 26, 2015 at 2:05pm

  HI All,  
  
  We have been in discussions with DSLRPros for the past several weeks regarding their fulfillment issues with their preorders and have come to an agreement that it will be faster if you place your order directly with 3DR.  You'll be receiving an email from DSLRPros with instructions on what to do so that you'll get your gimbals shipped within 24-48 hours.  Dennis, let me know if you didn't get that email from DSLRPros.
• Dennis Masel September 25, 2015 at 1:02pm

  New to the Forum, so forgive me if I screw things up.

  I have read a number of comments on DSLRPros and 3DR concerning the Gimbals that they never received.  I am in a similar situation.  I ordered a Solo and Gimbal on the last day of the "supposed" free battery give-away (July 15).  DSLRPros was happy to take my order and charge my credit card.  Here it is 10 weeks later and the only thing I have seen is my Credit Card Bill.

  DSLRPros has offered to refund my money and cancel my order, but I hate to lose out on that Free Battery Offer ($150).  DSLRPros keep telling me that it is 3DR's problem, where they haven't shipped them the product.  3DR Sales says they can't do anything because I didn't order from them directly.  So here I am stuck holding the Credit Card Bill.

  Now I see that the Solo is only back ordered 5 - 7 business days (on the 3DR website).  I've been waiting 10 weeks.  Either DSLRPros is blow smoke or 3DR has a bad PR/shipping/order fulfillment department.  I even went the route of sending an email directly to Vu Tran (since he seems to be able to get to the bottom of things on this website) but so far, no response.

  The summer is gone and along with it, the dreams of aerial video of the vacations.

  So for all of you who are still waiting for your Gimbal, some of us are still waiting for the Solo.
• Joseph Bruno September 23, 2015 at 6:28pm

  Having new problems with Solo wifi disconnecting on Android. Can anyone else confirm after latest 3DR services update on Sept 22nd? Solo and Solo Beta app both exhibit this problem for me. Couldn't fly cuz I kept loosing wifi and as a result video loss. Shame cuz I was getting 1.5 HDOP in a new location and was locked onto 11 sats in 30 seconds. 
• Craig P. September 22, 2015 at 3:05am

  @Philip so consumers (not 3DR employees who work on the unit) could buy one at NAB also?
  People have also been seen in the OpenROV video operating a "real" Trident, but that doesn't mean we can go out and buy one...because it's not finished....
  and because after all it was a working production gimbal model right?...unfortunately there is a big difference between a nice demo and being able to apply the equipment as a tool in the field...I can sit here and dream about what could of what have been, or what has been done in a highly controlled setting.....that don't get work done...one thing I know it's that talk is cheap and the reality is I can't "do work" based on hopes and dreams, n'or fancy demos......Finally, releasing a product half a year after it was announced, taking money orders prior to a finished product while following a development timetable is kickstarter campaign, and if thats not a Kickstarter, then I'm not sure what is at this point...
  
  @Ray, yeah it doesn't make any sense why they would abandon their launch partners in order to expand further internationally...Seems like their concern isn't customer based but rather trying to make a name for themselves....But that's great news its on its way to you finally!!!
• Developer

  Philip September 21, 2015 at 11:26pm

  @Craig P
  I personally flew with a real gimbal at the NAB launch.
• DG September 21, 2015 at 5:06pm

  Best Buy has gimbals in stock at the store near us.
• Craig P. September 21, 2015 at 4:04pm

  @Ray, B&H does most certainly have gimbals in stock now!!! However they seem to be on some holiday until Thursday? Hopefully this is a sign that GreatHobbies and others will be next...

  It would seem that 3DR may perhaps not understand what "False Advertising" consists of, because considering this release was nothing short of a kickstarter campaign, advertising an actual product when it was merely an concept they had not completed and in production (or at least pre production) seems rather false.....

  It couldn't be more inaccurate,  because in reality they only had the concept of a gimbal, without even having a working model...

  It resembles the new OpenROV Trident unit campaign thats being advertised right now on kickstarter, with its design, great marketing video, offer for  presale, unit in the video seen working... Except the defining difference is that OpenROV aren't hiding the fact that its going to take time and that it is just that a "kickstarter campaign", and they don't have a consumer product just yet, but with "your" help they could bring it to completion....whereas 3DR announced a product that was kinda sorta more than just a concept (I say more because the Solo itself was almost on schedule, and by almost, I mean a month off) that was claimed to be pretty much ready to be on store shelves within weeks.....Which couldn't have been more false...considering next week its already October.......
• Craig P. September 16, 2015 at 3:10am

  @Ray, and like Justin said even he was getting some in this week in Australia, which wasn't even part of the launch partnerships (ironically though 3DR recently expanded to Australia according to an article on suav), which were companies solely based in the U.S. and Canada...And none of these companies that were original launch partners received enough to fill orders yet...

  I also don't think its a matter of being frustrated, and impatient or not, but rather coming to terms with the constant and never ending disappointment, thanks to the continuous lies that resulted in this situation. 

  I've checked with B&H last week who are hoping to fill pre orders by end of sept, Great Hobbies has no clue and said they're trickling in slowly at random times, London Drugs also has no idea and said they've got a few so far but unknown as to when pre orders will be filled and stock in...

  And thats not to mention the confusion of adding all these other partners who came on board throughout the launch like Best Buy Canada (release date still sept 30)...As if they could handle more partners....By the time I'll have heard anything it'll be -40*C with ten feet of snow up here in northern Ontario, season of 4-5 months gone with no use from it but a box of useless tech sitting in my closet until next year, after winter passes...

  But I guess there's always those Solo commercials to look back on and think of what could of been...If only it were true....