"Are you using the "Set TO point altitude" function?

Please also share the video with support@ugcs.com, otherwise, we are having a hard time understanding the problem."

"Hi Keith,
We think that the problem could be caused by the Camera action - Tilt. Could you please try to remove this action and fly the route in simulator first and then, maybe try it in flight? Maybe you have a closer location where you could just…"

"Hi Keith,

I am sorry for your inconvienence. Are the attached routes the exact ones which have problems?
I assume you are using Phantom 3 Advanced?
While our engineers are investigating the Misson, could you repeat the the routes in simulator mode…"

"Hi Steve,

Thanks for reaching out on our forum.
Unfortunately, since in DJI SKD there is no option to get battery percentage in case non-DJI batteries are  used, we can not display a percentage.

This would be a very complicated feature, since…"

"Miguel,

We have concluded that the A3 flight controller (used in M600) sends very large amounts of telemetry data every second (slightly more than other our supported flight controllers) and therefore the telemetry data is slowing down UgCS and…"

"Hi Chirs,

Thanks for pointing out at the article, we had not mentioned that the article applies only to -non DJI cameras
If you have a DJI camera like Zenmuse X5, X7, Z3, etc. this does not apply and you can use trigger by time function.

But if…"

"Hi Victor,

Unfortunately we have not a tool for that because we honestly do not work with DJI software at the moment.

The only way I see for now would be if there was an enthusiast around who would create such tool.

Regards,
Artūrs"

"Robert,

After talking to our developers, it seems this is a known problem. We have raised the priority for fixing the issue, so I hope this will be solved in one of the upcoming versions.

For now, the only workaround is to split the Photogrammetry…"

"Hi Robert,

Thanks for notifying, it seems that the uneccessary area is being covered because of the complex shape.

To investigate the case further, please e-mail us your mission or route file together with the screenshot to support@ugcs.com

We…"

"Hi Ligia,

UgCS is trying to download route from vehicle on connect. See MISSION_REQUEST_LIST and MISSION_COUNT mavlink messages. You can respond with 0 count on that.

Hope that helps,
Artūrs"

"Dear Ethan,

As of now, it is not possible to create single GeoTIFF images without stitching them. Reason for that is, that creating single images makes no sense, as the images need to be stiched to match elevation. Without stitching we can not know…"

"I can not promise you anything, only a rought estimate would be at least 3 months from now.

Regarding your second question about Mapper, could you please elaborate what is the exact function you would like to have? Is it simple image geotaggin…"

"Hello Ethan,

Thanks for your suggestion, our developers have thought about this possibiliy too, so I will be adding this as a feature request and hopefully for UgCS 2.15 it will be possible.

Best regards,
Artūrs"