"Dear Thomas,
Thank you for reaching out to us.
Could you send us more information for analysis to our support support@ugcs.com ?
We will need logs:
for Windows C:\Users\USER_NAME\AppData\Local\UGCS\logs
for Mac OS X /Users/User Name/Library/Logs
for…"

"Dear Luke ,
Thank you for reaching out to us. Please accept my apology for not answering sooner.
We have analysed these files.
This issue was registered.
It will be fixed in one of the nearest versions of UgCS.
Best regards,Anna Moshkova
SPH…"

"Dear Steve,
Please accept my apology for not answering sooner.
What version of UgCS do you use? It in 2.13 or 3.0?
In case if it's UgCS 3.0 then, please, update UgCS for DJI to the latest version.
You can find it…"

"Hello,
Thank you for reaching out to us.
Let's take a look at questions that we have:
1. ' Flight timer - on mobile and PC to show how long my quadrocopter is in air. So it got to start count after Takeoff procedure.'
We have registered this future…"

"Dear Paulo,
Thank you for reaching out to us.
Could you try this case in the latest UgCS version?
The reason of this behavior should be already fixed in it.
If there are any new questions, do not hesitate to contact me.
Best regards,
Anna Moshkova…"

"Dear Sang,
As we can see from this document:https://www.frsky-rc.com/wp-content/uploads/2017/07/Manual/X7%E8%AF...
FrSky 2.4GHz ACCST Taranis Q X7 does not support MAVlink, that is why UgCS cannot work with it.
Best regards,
Anna Moshkova
SPH…"

"Dear John,

Thank you for additional information.
I have registered the issue. Hope it will be fixed soon.

I will reply to you as soon as new information about solution is available.

Best regards,Anna Moshkova
SPH…"

"Dear John,
Thank you for reaching out ot us.
We have full instruction about how to unlock limitation of No-Fly-Zone.Please, check the steps, may be some of them were missed.
There are 2 points where you should unlock this limitation:
1. First point…"

"Dear Nigel,
Thank you for reaching out to us.
In case if you add 'Set yaw' action there are 2 choices: it will be relative to the next waypoint or it will be relative to North.
So, if you have photogrammetry in the route and you need drone which…"

"Dear Sang,
Is this question still actual for you?
Best regards,
Anna Moshkova
SPH Engineering
www.sph-engineering.com
www.ugcs.com
Video tutorials: www.youtube.com/ugcstv
Latest news: www.facebook.com/SPHEngineering"

"Dear Sang,
Thank you for reaching out to us.
Can you clarify what RC do you use? UgCS supports work with MAVLink compatible RCs.
Also this manual can be helpful for configuring our…"

"Dear Mark,
Thank you for reaching out to us.
Let's take a look at questions that we have:
1. 'I use both a 15mm and 25mm lens, which have issues with consistent focus in just about all of the other apps out there. How does UGCS handle locking focus…"

"Dear Isabelle,

We can recommend you only cameras that will work well with LightBridge 2.
Please, check that video signal reach RC.
After that go to UgCS for DJI in 'Menu', find 'Settings', in segment of 'Camera settings' there will be options for…"

"Hello,
First of all I would like to thank you for your interest to UgCS software.
Please, specify the battery that you use now.
Best regards,Anna Moshkovawww.ugcs.com/supportVideo tutorials: YouTube.com/UgCSLatest news: FB.com/SPHEngineering"

"Hello,

In UgCS you can provide a new vehicle's home location only as part of a route.
Here you can find info on how to create, process and upload a new route object: https://github.com/ugcs/ugcs-dotnet-sdk/wiki#working-with-routes
A home location…"